Return & Refund Policy

Return & Refund Policy

This Return and Refund Policy ("Policy") outlines the terms and conditions for returns and refunds related to products and services provided by Flux Image AI ("we," "our," or "us"). By purchasing or using our services, you agree to comply with this Policy.

Overview

Flux Image AI provides AI-powered image generation services through a credit-based system. When you purchase our products, your account will be credited with the corresponding amount of credits that can be used to generate images using our AI technology.

Credit System and Refunds

Credit Usage and Expiration

  • Credits are added to your account immediately upon successful purchase
  • Credits have a defined validity period as specified at the time of purchase
  • Used credits cannot be refunded or restored
  • Expired credits cannot be refunded or extended
  • Credits are non-transferable between accounts

Refund Eligibility

You may be eligible for a refund under the following conditions:

  1. Unused Credits: If you have unused credits that are still within their validity period
  2. Technical Issues: If our service fails to deliver the purchased credits to your account
  3. Billing Errors: If you were charged incorrectly for your purchase

Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Credits that have been used for image generation
  • Credits that have expired
  • Credits purchased using promotional codes or discounts
  • Cases of violation of our Terms of Service

Subscription Cancellation

Active Subscriptions

  • You may cancel your subscription at any time
  • Cancellation will take effect at the end of your current billing period
  • You will continue to have access to your subscription benefits until the end of the current billing period
  • No partial refunds are provided for unused portions of the current billing period

How to Cancel

To cancel your subscription:

  1. Contact our support team at [email protected]
  2. Include your account email and reason for cancellation
  3. Our team will process your cancellation request within 2 business days

Refund Process

How to Request a Refund

To request a refund for eligible credits:

  1. Email [email protected]
  2. Include the following information:
    • Your account email
    • Order number or transaction ID
    • Reason for refund request
    • Number of unused credits
  3. Our support team will review your request within 3 business days

Refund Processing

  • Approved refunds will be processed using the original payment method
  • Refund processing time may vary depending on your payment provider:
    • Credit card refunds: 5-10 business days
    • PayPal refunds: 3-5 business days
    • Bank transfers: 5-7 business days

Special Circumstances

Service Interruptions

In the event of extended service interruptions or technical issues that prevent the use of credits, we may:

  • Extend the validity period of your credits
  • Issue compensation credits
  • Provide a refund at our discretion

Account Termination

If your account is terminated due to violations of our Terms of Service:

  • All unused credits will be forfeited
  • No refunds will be issued
  • Any active subscriptions will be cancelled immediately

Changes to This Policy

We reserve the right to modify this Return and Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new Policy.

Contact Us

If you have any questions about this Return and Refund Policy, please contact us at:

Last updated: 2025-01-12